At Beefed Up Brakes, we want you to shop with confidence. Customer satisfaction is our number one goal. We’ve created the following questions and answers to assist you with our return and exchange procedures. If your question is not answered below, please contact us at 833-781-8525 or [email protected].
Q. How do I cancel an order?
A. You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.
Q. Can I return a part?
A. If you're not satisfied with your purchase, you may return it within 30 days of the date received. Please note: Some items are non-returnable. Please see details on non-eligible items below.
Q. Can I exchange a part?
A. Usually. You may exchange it within 30 days of the date received. Please note: Some items are non-returnable and cannot be exchanged. Please see details on non-eligible items below.
Q. Can I exchange a part for any reason?
A. No refund or exchange will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders cannot be returned
Q. How do I get a return authorization (RA) number?
A. Contact us, advising us of the reason for your return. Our customer service desk will issue the required "RETURN AUTHORIZATION NUMBER" and call or email it to you within 48 hours. Your RMA number is only valid for 30 days, so don’t delay.
Q. What items are eligible for returns or exchanges?
A. Unless otherwise noted, most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer's original packaging. Damaged parts have their own return procedure. Please contact us at 833-781-8525 or [email protected], regarding damaged parts.
*Return requests for products after the 30-day period will be handled on a case-by-case basis.
Q. What items are not eligible for returns or exchanges?
A. No refund or exchange will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders cannot be returned. Please feel free to ask us if the part you’re ordering is eligible for return before you purchase. Call 833-781-8525.
Q. What if you sent me the wrong part?
A. We'll send the correct part right away. Please call 833-781-8525, so we can take care of this.
Q. What if I ordered the wrong part?
A. We're sorry that happened. You'll want to follow the standard return procedure. Contact us, advising us of the reason for your return. Our customer service desk will issue the required "RETURN AUTHORIZATION NUMBER" and call or email it to you within 48 hours.
Q. Is there a restocking fee?
A. Beefed Up Brakes reserves the right to charge a restocking fee of up to 15%. This amount covers any original shipping fees, credit card fees, or other associated fees Beefed Up Brakes incurred during the transaction. Exchanges will not be charged a restocking fee.
Q. How do I package my return?
A. Place the item in all original boxes and include all packaging, parts, manuals, etc. Clearly write the "RETURN AUTHORIZATION NUMBER" (RMA#) on the outside of the shipping container. Do not write on original packaging. Make sure you pack in accordance with the carrier's requirements. Print your return address clearly on the outside of your package for identification purposes. Insure and ship the parcel prepaid. Beefed Up Brakes will not reimburse for these return shipping charges or the original shipping fees.
Q. Who is responsible for paying the return shipping fees?
A. You must prepay the shipping charges for the return, and we recommend you insure your package. All customs, duty, and brokerage charges are the full responsibility of the customer when returning items. Clearly mark on the shipping papers that all duty or custom charges are to be paid by the sender.
If an item is returned indicating we (the vendor/receiver) are responsible for paying any custom, duty or brokerage charges, Beefed Up Brakes will refuse the package.
Q. When will I receive my refund?
A. If all return procedures are followed and item is saleable, we will contact you immediately with information about your refund, exchange, or store credit. The actual refund can take about five business days, depending on your bank.
Q. How long do returns take to process?
A. If all return procedures are followed and item is saleable, the process takes about five to 10 days - including shipping time.
Q. How do I return a damaged package?
A. If a driver is attempting to give you a damaged box, please ask him/her to wait a moment while you inspect the part. If it is damaged, refuse delivery.
If a damaged product was dropped off, please take photos and contact the shipping company right away and ask to file a claim. If you need assistance with filing a claim, please contact us at 833-781-8525 or [email protected].
Once a claim is filed and we have the claim number, we will ship a replacement item.
Q. What if the part is defective or damaged?
A. Please contact us at 833-781-8525 or [email protected], so we can start the replacement process.
Q. What if my package is lost?
A. Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery. If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay, and we’ll decide the best course of action from there.
Q. What if my return never arrives? Do I still get a refund?
A. Unfortunately, Beefed Up Brakes cannot be held liable for a return product that gets lost in the shipping process. We recommend buying insurance for anything you send us.
Q. What if someone else purchased the part for me and I want to return or exchange it?
A. You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange. Contact us to discuss.
Q. What if I need to make a warranty claim and return a part?
A. If you need warranty assistance on any product you’ve purchased, please contact us.