Q. Do you have a minimum order?
A. No, we don't have a minimum.
Q. How much is shipping?
A. We offer free shipping in the US for all brake part orders. Shipping costs for gear and apparel is calculated at checkout.
Q. What shipping methods do you offer?
A. We ship all brake parts Priority Mail, and apparel and gear via ground shipping.
Q. Do you offer rush shipping?
A. Not at this time. All brake part orders are shipping Priority Mail though, which typically takes 1-3 days.
Q. How long does it take to process and ship my order?
A. We make every effort to process your order the same day we receive it. However, orders placed late in the day, special orders, and temporarily out of stock parts may take longer. If a part is backordered, we’ll notify you immediately.
Q. How long does shipping take?
A. Brake parts typically ship in 1-3 days, as they're sent Priority Mail. Apparel and gear orders can take up to two weeks to ship.
Q. Will you provide tracking information?
A. Of course. We'll email you a tracking number when we ship your order.
Q. If I ordered a part that’s out of stock, when will it ship?
A. As soon as possible. We will keep you informed.
Q. Can you ship my order to multiple addresses?
A. Please contact us before placing your order to make sure we can accommodate you.
Q. Do you ship to AK, HI, and US territories?
A. We ship to AK and HI. We currently do not ship to US territories.
Q. Do you ship to PO Boxes or APOs/FPOs?
A. We usually can but do ask that you contact us to place your order.
Q. Do you ship internationally?
A. We currently ship only in the US and Canada.
Q. What happens if you ship the wrong part?
A. We hope this never happens, but if it does, please contact us right away at [email protected].
Q. What happens if the part is damaged during shipping?
A. It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, please call the shipping / courier company to start the claim process. Please also contact us at [email protected], so we can begin the process of getting you a replacement.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
A. We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need.
Q. What happens if the part doesn’t fit my vehicle?
A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
A. If we haven't finished processing your order, you can usually change the shipping address. Contact us with your order number. If the order has already shipped, you'll need to work with the carrier to change your shipping address.
Q. What if I never receive an order?
A. We put a tracking number on our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
Q. What happens if I refuse the shipment?
A. Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you refuse a damaged package, promptly call the shipping /courier company to start the claim process then contact us.